If you buy artwork or products from Botanical Rebellion and run into any problem with your order, we always want to fix it directly with you first. If we cannot reach a solution together, French consumer law gives you the right to request free, independent mediation to solve the dispute fairly.
How to Request Mediation
1. Contact us first via our standard customer support so we can try to resolve your request directly.
2. If your issue remains unresolved or you do not receive a satisfactory answer, you can submit your claim to our official consumer mediator, CM2C, at no cost to you.
Mediator contact details:
CM2C (Centre de Médiation et de Cyber-services)
Address: 49 rue de Ponthieu, 75008 Paris, France
Phone: +33 (0)1 89 47 00 14
Email: litiges@cm2c.net
Online Claim Form: https://www.cm2c.net/declarer-un-litige.php
